Krikey 1's Privacy Policy — Your data is our responsibility

Krikey 1 (referred to herein as "we", "us", or "the Platform") is an online gaming and betting platform serving users in Bangladesh and beyond. This Privacy Policy applies to the Krikey 1 website, mobile app, and all associated services.

By registering, logging in, or using our services in any way on Krikey 1, you are considered to have agreed to the terms of this Privacy Policy. Please read it carefully before creating an account.

We believe transparency is the foundation of trust. That is why Krikey 1's Privacy Policy is written in plain language — so every user understands exactly what we do and do not do with their information.

Krikey 1 only collects information that is genuinely necessary to provide our services. We do not want or collect anything beyond that. The categories are detailed below:

Krikey 1 collects information in several ways. Some is provided directly by you, while some is collected automatically as you use the platform.

• Registration Form: Information you provide when creating your account — name, email, mobile number, etc.
• KYC Verification: Documents submitted for identity verification, such as a national ID card or passport.
• Payment Processing: Payment information provided during deposits and withdrawals.
• Automatic Collection: Device and browsing information collected via cookies, log files, and tracking technologies.
• Support Contact: Records of your interactions with us via live chat, email, or other channels.
• Third-Party Verification: Information from trusted third-party verification agencies to confirm your identity.

We never collect sensitive personal information without your knowledge or consent. At every step of data collection, you are informed why the information is being requested.

Krikey 1 uses collected data only for specific, legitimate purposes. Using your information for unsolicited advertising or any other commercial purpose is against our policy.

• Account Management: Account registration, login, password recovery, and account verification.
• Service Delivery: Keeping deposit, withdrawal, gaming, and betting services running without interruption.
• Security Assurance: Detecting and preventing fraud, money laundering, and unauthorized access.
• Legal Obligations: Compliance with KYC, AML, and applicable legal regulations.
• Customer Support: To provide fast and effective resolution of your questions and issues.
• Service Improvement: Analyzing user experience to improve the platform.
• Responsible Gaming: Identifying problematic gaming habits and providing timely support.
• Relevant Communications: Sending important updates, promotions, and transaction notifications.

Krikey 1 never sells your data. In certain circumstances, limited information may be shared with trusted partners — and always with your interests protected.

• Payment Processor: Required information is shared with payment service providers such as bKash, Nagad, and Rocket to process transactions.
• Identity Verifier: Approved third-party verification agencies for the KYC process.
• Game Provider: Third-party game studios that supply games on Krikey 1 — gameplay-related data only.
• Law Enforcement: Disclosure of information to government agencies when required by court order or legal obligation.
• Technology Partner: Server hosting and cybersecurity providers — bound by strict confidentiality agreements.

The Krikey 1 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security. Without these, the site will not function properly.
• Performance Cookies: Analyzing which pages are visited most to improve site performance.
• Functionality Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: Understanding user behavior — completely anonymously.

You can disable or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

Krikey 1 uses industry-leading technology to protect your personal information. Our security infrastructure is regularly audited by independent third-party security experts.

• 256-bit SSL Encryption: All data transferred between your browser and our servers is encrypted.
• Firewall Protection: Advanced firewall protection against unauthorized access and cyber attacks.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available for account access.
• Regular Backups: Regular backups to a secure location to prevent data loss.
• Restricted Access: Only authorized staff can access your information, and only for specific purposes.

Your data is retained for as long as your account remains active and for a defined period as required by law. Even after account closure, certain information must be kept for up to 5 years under AML regulations.

Krikey 1 believes you should have full control over your own data. That is why we provide you with the rights below and will always support you in exercising them.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
• Right to Data Portability: You can receive your data in an easy-to-read format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Any consent given can be withdrawn at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. Please note that some data may not be deletable due to legal obligations.

Krikey 1 is intended for users aged 18 and above only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration.

If we discover that a minor has created an account on our platform, that account will be closed immediately and all collected data will be permanently deleted.

Krikey 1 may update this Privacy Policy from time to time — due to new legal requirements, technological changes, or service improvements. You will be notified of any significant changes via email or a notice on the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. Please check the "Last Updated" date at the top of this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. We will respond as promptly as possible.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly — available 24/7
• Response Time: Typically within 24–48 hours

For data protection complaints or requests, we are obligated to provide a formal response within 30 days in accordance with GDPR and applicable local laws.